In the world of retail banking services, there is an enormous shake up. The definition of retail banking is transforming. Every financial institution is trying to find their identity and how it fits into their version of the “Bank of the Future.” Over time, ms consultants has been incrementally developing different aspects of Bank of the Future concepts, including sustainable design, to bring retail bank clients to the forefront of banking.
The beginnings required the reconceptualization of the banking operations model. The problem to solve: operate a retail bank with less staff, more technology, and lower operating costs while maintaining the customer experience. Technology allows for an interactive customer experience without the need for on-site staffing.
Understanding the client’s needs and the customer is critical in initiating and evaluating a prototype design. ms’ process is critical in prototype success:
Prototype design is a constant cycle, evolving to meet the needs of an ever-changing customer and industry.
The following are some of the sustainable highlights used for retail banking prototypes: